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Practice Management

Tim Jackson

Business Manager

Tim Jackson joined the practice in 2010 following a number of years as a practice manager in Lancaster and a wide ranging career in the private sector in photography and advertising, the wine trade and business development.  He is responsible for the overall management of the practice with the principal aim of ensuring that the right systems are in place to provide high quality patient care.  He is also involved in the development of the practice with the partners.  He is always delighted to hear suggestions from patients and also listen to problems which patients experience if these occur.

Hermione Pearson

Assistant Practice Manager

Hermione Pearson joined Dr Murray and Partners in 2010 having previously worked at Bayside Family Practice.  She has enormous experience of the the day to day running of the practice and looks after that as well as ensuring that all we need to do is achieved and the endless reports we have to complete are submitted on time.  She also looks after all the staff and helps with their queries as well as answering a thousand questions each day from patients.

Administration

Mrs Rebecca Wilson
Mrs Michelle Oldcorn

Reception

Our receptionists and admin staff provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The roles of receptionist and admin staff are not easy ones as they are having to deal on a day to day basis with many people who are unwell and sometimes upset.  Please be as patient with them as they are with you. 

Secretaries

Lynn Taylor

Vikki Nicholas

Joe Hillman

Our referrals team above look after all the referrals to secondary care and have numerous year's experience of doing that through many changes in the systems used.  They look after the eReferrals System which is the latest means by which patients are referred a specialist if that is necessary.  If you have queries please ask and they will always try to help resolve queries which arise from the system which is frequently out of our hands.  We may, though, suggest you contact the hospitals of referrals centres yourself to chase up appointments.  

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